Return Policy
We realize things happen. This is why it's super important to make sure that you can properly care for your new furry friend. If you are unable to care for your puppy, you are more than welcome to return it to our address in Paradise, Pennsylvania. Once adopted, the responsibility for the puppy lies with the new owner. However, we do understand that circumstances may arise, so we have a policy in place for those who may not want to keep their adopted puppy. Unfortunately, we are unable to refund the adoption/fee as this is used to help us continue our mission of finding homes for more future puppies. We are trained to match pets with suitable homes, but we recognize that adoptions may not always work out. We are open to addressing any issues that may arise and may consider an exchange in certain situations.
We make the whole puppy adoption process easy!
Our babies are adopted quickly, so reach out to reserve your furever friend or to ask any questions!
If you don't have the payment right away, we have a policy where we can also hold the puppy for one week with a $100 non-refundable fee which of course will go towards the remaining balance owed. We do ask you to pay the remaining balance the day before pick up or delivery. We have made this process super easy so you can pay directly and securely online. If you are unable to pay the remaining balance and or choose not to adopt for any reason, unfortunately, we are unable to refund the $100 deposit as this is used to help us continue our mission of caring for and finding loving homes for more future puppies. However, we do understand that circumstances may arise, so we try our best to work with customers on minor issues such as puppy holding/pick up dates.
“Dog spelled backwards is still man’s best friend.” – Stephen Lawrence
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