Return Policy
We realize things happen. This is why it's super important to make sure that you can properly care for your new furry friend. If you are unable to care for your puppy, you are more than welcome to return it to our address in Paradise, Pennsylvania. Once adopted, the responsibility for the puppy lies with the new owner. However, we do understand that circumstances may arise, so we have a policy in place for those who may not want to keep their adopted puppy. Unfortunately, we are unable to refund the adoption/fee as this is used to help us continue our mission of finding homes for more future puppies. We are trained to match pets with suitable homes, but we recognize that adoptions may not always work out. We are open to addressing any issues that may arise and may consider an exchange in certain situations.
We simplify the puppy adoption process for you.
Our puppies find homes quickly, so don’t hesitate to contact us to secure your new companion or to inquire about any details.
If you need time to arrange payment, we offer a policy that allows you to hold a puppy for one week (if you need more time let us know) with a $200 non-refundable deposit, which will be applied to your total cost. We kindly request that the remaining balance be settled at least 48 hours prior to pick-up or delivery. Our payment system is designed for your convenience, allowing for secure online transactions. Please note that if you decide not to proceed with the adoption or cannot pay the remaining balance, the $200 deposit is non-refundable, as it supports our ongoing mission to care for and rehome future pets. However, any amount paid beyond the deposit will be refunded.
At Omni Puppies, we understand that unexpected situations can arise, and we strive to accommodate our customers regarding minor issues like holding or pick-up dates. This approach not only helps us find loving homes for puppies but also supports our Pet Food Pantry initiative.
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